Warranty Policy
Last updated: June 11, 2026
JoeysGadgets.com stands behind the mobile accessories we sell. This Warranty Policy explains how we review product issues after delivery.
Warranty Coverage
Eligible products may be covered for manufacturing defects for 90 days from delivery unless a different warranty period is stated on the product page or included documentation.
What May Be Covered
- Charging accessories that stop working under normal use.
- Cables, adapters, hubs, or power banks with confirmed functional defects.
- Earbuds or electronic accessories with confirmed hardware issues not caused by misuse.
- Products that arrive defective or fail shortly after normal use begins.
What Is Not Covered
- Accidental damage, drops, cracks, dents, bent connectors, or crushed items.
- Liquid damage, heat damage, corrosion, or exposure to unsafe conditions.
- Misuse, improper charging, unauthorized repairs, modifications, or use outside product instructions.
- Normal wear and tear, cosmetic marks, packaging damage, or minor appearance differences.
- Compatibility issues where the product is not defective but does not match the customer’s device, case, adapter, or setup.
- Lost or stolen items.
How to Request Warranty Support
Contact us through the Contact Us page with your order number, a clear description of the issue, photos, and where helpful, a short video showing the problem. We may provide troubleshooting steps before approving a replacement, refund, or store credit.
Resolution Options
Depending on the issue and product availability, we may offer troubleshooting, replacement parts, a replacement product, store credit, or a refund. Warranty resolution is determined after review.
Shipping for Warranty Claims
In some cases, we may ask for the product to be returned for inspection. We will provide instructions if a return is required.